Legal

Terms and Conditions

1. Scope and provider

These General Terms and Conditions (GTC) apply to the use of the online portal „AgrarDesk" provided at agrardesk.com (the „Service") and to all free and paid services offered through it. They apply to the relationship between the provider and the user.

Provider and contracting party:

René-Uwe Zschieschang
Rua Cidade de João Belo 9
2 ESQ
1800-086 Lisboa
Portugal
E-mail: info@agrardesk.com

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. Conflicting terms of the user shall not become part of the contract unless the provider expressly agrees to their application.

2. Subject matter and description of services

AgrarDesk is a browser-based management portal for players of the computer game „Farming Simulator". It is used to organise cooperation within a farm, a group of players, a server or a community (including requests, jobs, administration, trading and communication). Roleplay is one of several possible use cases. The Service is an independent, virtual tool and is not affiliated with the game's manufacturer.

The specific scope of functions results from the current description of services on the website and from the tariff chosen by the user. The provider is entitled to further develop, adapt and change individual functions of the Service, provided this is reasonable for the user and does not substantially impair the core of the agreed service.

AgrarDesk evaluates the use of the service in anonymised form in order to develop it further. Neither names nor account identifiers are stored and no data is placed on the user’s device. Details and the right to object are set out in the privacy policy.

3. Registration and conclusion of contract

Use of the Service requires registration with a valid e-mail address. The user is obliged to provide truthful information and to keep their access data confidential.

Upon completion of registration, a free contract of use for the free tariff is initially concluded. A paid contract is concluded when the user selects a paid tariff, completes the order process using the „order subject to payment" button (or an equivalent clear designation) and the provider confirms the order or provides the service.

4. Tariffs and availability

The Service is offered in a free tariff as well as in paid tariffs with an extended range of functions. The available tariffs and their scope of services result from the price overview on the website.

The provider endeavours to achieve the highest possible availability of the Service but does not owe uninterrupted availability. Maintenance work, disruptions and circumstances beyond the provider's control may lead to temporary limitations. Scheduled maintenance is announced in advance where possible and, where reasonable, placed in periods of low usage.

The range of functions is developed on an ongoing basis. The provider is entitled to change, extend or discontinue individual functions, provided that the contractual purpose of the tariff booked is not materially impaired. Material reductions in the scope of services of a paid tariff are announced in advance in text form.

Where a paid tariff is provided free of charge or at a reduced rate for a limited time, for instance as part of a promotion or a redeemed voucher code, this applies only for the period stated at the time. Once that period ends, the account is moved back to the free tariff unless a paid tariff is booked in good time. There is no entitlement to continued provision free of charge.

Modules and extra functions

The scope of services distinguishes between modules and extra functions. Modules are the subject areas of the Service, such as town hall, country store, contractor and public works yard. They are available in every tariff, including the free tariff. Extra functions supplement the Service beyond the modules, for instance connections to external services. They may be reserved to individual tariffs or be available there to a different extent. Which extra functions are included in which tariff results from the price overview on the website.

Irrespective of this, the limits on the number of players and instances are governed by the tariff booked.

Free trial for extra functions

Individual extra functions can be tried free of charge for a limited time. The trial period is 14 days, begins when the user expressly starts it and is available once per extra function and instance. No payment method is required to start it.

During the trial period the extra function concerned is available to the extent provided by the Pro tariff. The limits of the tariff booked on the number of players and instances remain unchanged.

When the trial period ends, the ability to use the extra function ends automatically. No cancellation is required and no charge is incurred. Entries and settings made during the trial period remain stored and become effective again without renewed setup if the user later moves to a tariff that includes the extra function. The provider points out the end of the trial period in text form in good time before it ends and again after it has ended.

There is no entitlement to an extension or a repetition of a trial period. Nor is there an entitlement to a trial period being offered for a particular extra function or for future extra functions.

5. Prices and payment

The prices stated on the website at the time of the order apply. The prices stated are final prices. No value added tax is shown: Isento de IVA nos termos do artigo 53.º do CIVA (VAT exempt, small business scheme).

Paid tariffs are billed in advance monthly or annually, depending on the billing period chosen.

Payment processing via Stripe

All payment processing is handled by Stripe. The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. No other means of payment are offered; in particular, the provider does not accept payments by bank transfer outside of Stripe.

Payment details such as card numbers or bank account details are entered exclusively at Stripe. The provider neither receives nor stores this data; from Stripe it only receives the information whether a payment was successful, together with the details required for invoicing.

In addition to these terms, Stripe’s terms of use and privacy notices apply. Details on the processing of data by Stripe can be found in our privacy policy under “Payment services”.

The billing address is collected during checkout at Stripe; a VAT identification number may be provided there voluntarily. Invoices are made available electronically only and can be accessed at any time through the billing area of the account, where the stored payment method can also be changed.

Late payment

If a charge fails, the user is informed by email and given the opportunity to update the payment method. Stripe makes further payment attempts during that period. If payment is still not received, the provider is entitled to suspend access to paid services after prior notice. A suspension does not immediately result in the deletion of data; section 6 applies in that respect.

6. Term and termination

The free contract of use runs for an indefinite period and may be terminated by either party at any time without notice.

A paid subscription runs for the period selected at the time of ordering (monthly or annually) and is automatically renewed for the same period unless terminated by the end of the current period. Termination is possible via the account settings or in text form (e.g. by e-mail to info@agrardesk.com). The right to extraordinary termination for good cause remains unaffected for both parties. Fees already paid in advance will not be refunded on a pro rata basis in the event of ordinary termination, to the extent permitted by law.

Deletion of the account and the instance

The user may request deletion of their account under Art. 17 GDPR at any time through the account settings. The request is reviewed and approved by support. The deletion procedure only starts once that approval has been given.

Upon approval the user receives an email at the address stored in the account. It states when the deletion will be carried out and what it entails. From the moment that email is sent, the user has 48 hours to stop the deletion. There are two ways to do so:

through the link contained in the email, which works without signing in, or
by contacting support at info@agrardesk.com.

If the deletion is stopped within those 48 hours, the account remains unchanged and no data is deleted. The user is informed of the cancellation by email and may request deletion again at any time.

Once the 48 hours have passed, the deletion is carried out automatically. It is final, irreversible and cannot be restored by any means. The provider keeps no backup copy for this purpose and cannot retrieve the deleted data, not even at the user's request.

The user receives a final email confirming that the deletion has been completed. This closing email is the last message they will receive from the provider; their email address is removed along with everything else.

All that is retained is a record that a deletion request was received and when it was carried out. This record serves the accountability obligation under Art. 5(2) GDPR and contains neither name nor email address. Statutory retention obligations, in particular for invoicing and payment data, remain unaffected.

If the user operates an instance, that instance and all data stored in it are deleted as well. This also applies where other players are members of that instance. The instance is tied to the operator's account and does not continue to exist without it. This includes, among other things, the requests, messages, notices, price lists and settings of that instance.

The players concerned are informed when the deletion request is approved, by email and inside the portal, and have until the end of the 48 hours to save anything they need. If the deletion is stopped, they receive an all-clear as well. Their own accounts are unaffected in every case and continue to exist; they lose their membership and the data stored in that instance.

7. Right of withdrawal for consumers

There is no right of withdrawal when taking out a subscription

Anyone taking out a paid subscription has no right of withdrawal. AgrarDesk is a digital service that is fully available immediately after purchase. For that reason the following must be expressly confirmed during checkout before the order can be placed at all:

"I expressly request that performance begins immediately and confirm that I thereby lose my right of withdrawal."

This confirmation is not pre-selected and has to be ticked actively; without it the order cannot be completed. With it, the right of withdrawal expires under sec. 356(5) of the German Civil Code once performance begins, that is immediately upon taking out the subscription. Withdrawal and any refund based on it are excluded from that moment. The time of this confirmation is recorded and linked to the subscription concerned.

Cancellation is unaffected: the subscription can be cancelled at any time with effect from the end of the current billing period, without giving reasons and without a notice period; section 6 governs the refund of amounts already paid.

The withdrawal instructions below apply only where a paid contract is concluded without the confirmation described above.

Withdrawal instructions

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (René-Uwe Zschieschang, Rua Cidade de João Belo 9, 2 ESQ, 1800-086 Lisboa, Portugal, e-mail: info@agrardesk.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

Early expiry of the right of withdrawal

In the case of a contract for the supply of digital content not supplied on a tangible medium or of digital services, the right of withdrawal expires if you have expressly consented to us beginning performance of the contract before the end of the withdrawal period and you have confirmed your acknowledgement that you thereby lose your right of withdrawal once performance has begun.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

– To René-Uwe Zschieschang, Rua Cidade de João Belo 9, 2 ESQ, 1800-086 Lisboa, Portugal, e-mail: info@agrardesk.com:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the supply of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Date
(*) Delete as appropriate.

8. Obligations and permitted use

The user undertakes not to use the Service abusively. In particular, it is prohibited to post unlawful, offensive or infringing content, to impair the security or functionality of the Service, or to access the Service in an automated manner that goes beyond normal use. The user is responsible for the content they post.

In the event of serious or repeated violations, the provider is entitled to remove content and to suspend access temporarily or permanently after weighing the interests of both parties.

Images uploaded by users

From the Base plan on, users can upload their own profile picture. Authorised members of an instance may additionally upload their own image for the Farm Store, City Hall, Public Works and Contract Farming facilities; that image is visible to all members of the instance. For every uploaded image the user warrants that they hold the necessary rights to it and that using it does not infringe the rights of third parties. They indemnify the provider against justified third party claims arising from a breach of that warranty.

The provider does not review uploaded images before they are published. There is no general monitoring obligation. Once the provider becomes aware of unlawful content, it is removed without undue delay.

Reporting. Any member of an instance can report another member using the central reporting function provided in the service, and state a reason. The reporter selects what the report is about, for example the profile picture, a name they set themselves, or some other matter. For an image or a name of a facility, the member who supplied that content is the one to report. Together with a report, the provider automatically stores only the content selected in this way, in the state it was in at the time of the report, so that it remains possible to tell what the report referred to. The report goes to the provider, who reviews it and decides. Reported content is not hidden on the basis of the report alone.

Consequences. If an image is removed, the user receives an email stating the reason and which warning this is. After three warnings the provider may block the account. A block never happens automatically, only after review of the individual case. The user can object to any decision through support at any time.

Retention. A removed image is kept for at most 90 days so that the decision remains verifiable in a dispute, and is deleted afterwards. Clearly unlawful content is deleted immediately.

Block and subscription. If the account is blocked permanently for a reason the user is responsible for, in particular unlawful content, a running paid subscription ends with that block. Fees already paid for the period no longer used are not refunded in that case. With a temporary block the subscription continues unchanged.

The provider makes two-factor sign-in available free of charge. Its use is voluntary. The user is responsible for safely keeping their credentials, the second factor and the recovery codes. The recovery codes are shown in plain text once and stored as checksums only afterwards. The provider can neither view nor restore them.

If both the second factor and the recovery codes are no longer available, the user may request a reset through support. There is no entitlement to an immediate reset. The provider checks the applicant’s identity to the best of its knowledge and belief, using details already stored in the user’s account. At no point is the password, any part of it, or the secret of the authenticator app asked for. The questions, their assessment and the outcome are logged. At most one check per account is possible within 24 hours.

Such a check cannot rule out an abusive reset with absolute certainty. If a third party answers the questions correctly, the provider has met its duty of care. For damages arising from the loss of credentials, of the second factor or of the recovery codes, from passing them on to third parties, or from a reset after a passed check, the provider is liable solely in accordance with section 9. There is no liability beyond that, in particular none for the conduct of third parties.

9. Liability

Liability always requires a breach of duty for which we are responsible. If we have observed the care owed under the contract, we are not liable. This applies in particular to damages that result from the conduct of the user or of a third party, for example a reset of two-factor sign-in after the identity check under section 8 has been passed. Where liability comes into consideration at all, the following applies:

The provider is not liable for content that users post themselves, in particular for uploaded images. It is removed without undue delay once the provider becomes aware of it, in line with section 8.

We are liable without limitation for intent and gross negligence, in accordance with product liability law, and for injury to life, body and health.

In the case of slightly negligent breach of a material contractual obligation (an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance the contracting party regularly relies), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded. These limitations of liability also apply in favour of the provider's vicarious agents.

10. Data protection

Information on the processing of personal data can be found in our Privacy Policy.

11. Amendments to these GTC

The provider is entitled to amend these GTC with effect for the future, insofar as this is necessary for good cause (e.g. a change in the legal situation, an extension of the range of services) and the user is not unreasonably disadvantaged as a result.

Amended terms are shown to the user the next time they access the Service and must be expressly confirmed before use can continue. Acceptance does not occur through silence or through mere continued use. The time of acceptance and the version confirmed are recorded.

If the user does not accept the amended terms, they cannot continue to use the Service. They may sign out and end the contract in accordance with section 6. In the case of a paid subscription, amounts already paid in advance for the period no longer used after that are refunded on a pro-rata basis, by way of exception to section 6, under which no pro-rata refund is made on ordinary termination.

The version of these GTC currently in force, together with the date it was issued, is available on the website at any time.

12. Final provisions

The law at the provider's registered office applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected.

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

Version: September 2026.